The Utility Company® is a leading provider of virtual IT service and support for small and medium-sized businesses

Welcome to The Utility View 2010.05 - What’s Your Technology DNA?

TUV Feature Story > What is your Technology DNA? Do you know what that means and what yours is? Take the time to get introspective by self-examining and determining what your company's true philosophy on technology is. Read the full story >

From Our Customers > We often use the phrase "A NEW WAY". Ok, we use it A LOT. Our customers have asked us what exactly do we mean by it? We'll answer that as well as a lot of other common questions here >

Tips from Technical Support > Arghh!!! What was THAT website again? I'm working from home today and my bookmarks aren't synced with my desktop ones at work... Let our Tech Support team suggest a few ways you can keep your important websites in sync no matter where you are or what system you're on.... Learn more >

Feature Story: Co-Managed IT Services: What’s Your Technology DNA?

This month we are going to go a little “CSI” on you!  Our discussion will center around what type of information technology (IT) consumer you are in terms of hardware, software and support model.  We will delve into not only your corporate philosophy, but also the three key DNA profiles within your office: the technology prime (likely you), your senior management and your end-users.

As we have discussed in the past, technology has evolved incredibly and will continue to do so into the future.  As a society we are well into the information age and today seemingly everyone is connected and reliant on technology.  And, we are mobile with an estimated 4 billion smartphones compared to 1 billion personal computers (PCs). 

This technology evolution has spurred new technology support models like managed IT services over the past decade and more recently cloud computing where technology is delivered as a service over the internet.  The challenge for many companies is the more reliant you become on technology, the more the traditional IT support models become obsolete and frustrating.  A bigger challenge for many is determining where you are and how to start your technology evolution.

Let’s take a look at your Technology DNA.

Your Technology DNA

The diagram above provides a straight-forward analysis of where your company, executives and end-users are in terms of technology infrastructure (hardware and software) and technology support. Generally speaking, most companies sit in quadrant 1, on-premise infrastructure with on-site support which is the most costly and inefficient model.

As technology prime, chances are that you are more IT-savvy than your executives and end-users.  Evolving technology support to a remote (and proactive) model makes sense, as does moving infrastructure to the cloud (virtual/hosted services).  However, it is critical that you understand your key constituents and their needs when making any decision on technology infrastructure and support.

To help you determine your collective Technology DNA, here are 7 key drivers (or attributes) to look at:

  1. Cost - Are you looking to save money on IT infrastructure and support? 
  2. Convenience – Is your executives and end-users used to on-site, on-demand IT support?
  3. Productivity – How much does IT downtime impact your business?
  4. Security – Is information/data security critical to your business/industry?  Do you have a back-up and disaster recovery plan?
  5. Performance – Is technology a key profit-driver (cost-saver; revenue generator) for your business?
  6. Access – Do your executives and end-users need access to your network, applications and data at all times?
  7. Mobility – Do you have a lot of Smartphone users?  

In many ways, evolving your IT infrastructure and support model is an exercise in social engineering.  It could make perfectly good sense to you to move to remote support (saving 15-25%) and cloud computing (saving another 15-25%) while getting better, more proactive and secure service, BUT:

  • Your end-users may revolt if they are used to in-house helpdesk technician vs. remote unless they can be taught otherwise.
  • Your CEO, who is a Blackberry® road warrior, may require special off-hours support to make your life easier as technology prime.
  • Your CFO (maybe this is you), may have philosophical issues with software-as-a-service because of perceived security problems.
  • Someone in your office thinks tape back-up is secure!
  • The list goes on…

Next month we will help you tackle these challenges (and others) by mapping your Technology DNA to the correct IT infrastructure and support model to create your ideal IT roadmap and roll-out plan.
Download & print this article as a White Paper >

From Our Customers:  There is A NEW WAY?

If you’re a long time reader of The Utility View e-Newsletter or have visited our website, you’ve no doubt heard us talking about “A NEW WAY”. Perhaps you’ve asked yourself “A new way... TO WHAT?” This month we’d like to clarify what we mean by A NEW WAY. We'll also explain a few other things that are relevant to any businesses today who are reliant on their technology infrastructure to perform in order for their employees to be productive day-in and day-out. Before we venture into “A NEW WAY” however, let’s begin with a definition first shall we? A lot of our customers, at first, don’t get our name…

So what does “Utility” mean? For the answer to this and many other common questions our customers ask us, please download our Whitepaper entitled: There is A NEW WAY

Tips from Tech Support - Bookmarks to Go?

You are mobile.  You employees are mobile.  If you’re a forward-thinking company, you realize that by enabling a mobile workforce, you get more out of your employees.  Rightly or wrongly, they are “switched on” and likely accessible anywhere, anytime.  Perhaps your employees take their laptops home or use a virtual machine to “telnet” into their work desktop?  More likely, they have mobile web devices like iPhones, Blackberries or other smartphones.  One nagging issue the mobile workforce faces is accessing information.  In this Tech Tip we’ll look at a few ways to access the World Wide Web consistently and easily independent of the system you’re using or the location you’re at.  More specifically, we’ll look at how to maintain your favorite and most-used bookmarks…

Every web surfer has their preferred web browser & favorite websites they use on a regular basis.  Most users today are savvy enough to bookmark their “favorites” whether they are on Internet Explorer, Firefox, Google Chrome or Safari browsers (and believe us, people are very loyal to their preferred browser…)  But when you’re mobile, how do you keep your bookmarked favorites on your home system or laptop in sync with your desktop back at the office?  After recently being faced with this task in preparation for wiping a hard-drive (and preserving the bookmarks) the question was “what is the best way to go about this?” 

The first & most obvious thing you can do, is export your bookmarks from one system and then import them to the other.  This is NOT ideal as you will likely have a great deal of overlap already which leaves you faced with duplicate records and file folders that may be similar but not exactly the same…basically, a lot of clean-up to do and then anytime afterwards that you add or subtract a bookmark from one system, you need to do it again to keep them “in sync”.

Wouldn’t it make more sense to save your favorites somewhere “in the cloud” and then access them from anywhere, any platform?  But how do you go about this?  Let’s look at two popular services or add-ons out there to do just that…

According to Xmarks own description, it “is the #1 bookmarking add-on. Keep your bookmarks, passwords and open tabs backed up and synchronized across computers and browsers. Search smarter with website ratings and reviews displayed with your search results.”

They also claim that “it takes only a moment to get up and running with Xmarks.  After you install the add-on, click on the notification to set up Xmarks and start backing up and synchronizing your bookmarks.  Install Xmarks on each computer you use, and it seamlessly integrates with your web browser and keeps your bookmarks safely backed up and in sync.”  Unlike our next example, Xmarks also claims to “work seamlessly across browsers. Today we support Firefox, Internet Explorer, Safari (MacOS only), and Google Chrome.

Speaking of Google Chrome, if you happen to be a Chrome user, or game to try it, one of its built-in features is a setting called Sync.  According to their description you cankeep your bookmarks, browser preferences, and browser theme synchronized on multiple computers, using your Google Account. This can be handy if you often switch between different computers (say, your home computer as well as your work laptop) and want the same Google Chrome settings across your computers.”

If you’re wondering how it works, Google explains “Your settings are saved in your Google Account. When you enable sync on a computer, your Google Chrome settings on that computer are saved in your Google Account. When you enable sync on another computer by signing in to the same Google Account, Google Chrome copies the settings you’ve selected to sync from your Google Account to the computer. Bookmarks from this second computer are merged with the existing bookmarks in your Google Account.

Changes you make to your settings on one computer are automatically reflected on the other computers where you've enabled the sync feature. Your bookmarks appear in a new folder called "Google Chrome." So if you ever need to access your bookmarks on a different browser or computer, you can just visit Google Docs.

Next Tech Tip we’ll examine a different type of bookmarking that you can do “in the cloud” – social bookmarking – or using crowd-sourcing to expand your surfing or researching options based on your likes and dislikes compared to those of the masses…

The Utility View Newsletter - Signup

Sign-up now to automatically receive our latest thoughts on the industry and its evolution towards utility services.
Note: All fields are mandatory.

First name:
Last name:
Email:

There is A NEW WAY - CTV News 'Tech Now' with Paul Brent on The Utility Company

Watch Utility on CTV News - Overview on Cloud computing & interview on CO customer neuroLanguage

Connected Office Brochure Download the Connected Office brochure
Connected Office Success Stories
 
View our Connected Office Success Stories to see how we can help your business.
Customer Service Login What does Green IT mean?

 

 

 

 
spacerspacer
Get Customer Service NOW! Take the Utility Meter Reading today! Subscribe & Read The Utility View Newsletter View the Sitemap Become a Beyond Managed Services Partner See our Privacy and Legal Information