• Availability and performance
• Proactive maintenance
• CPU, drive space and memory utilization
• Network bandwidth utilization
• Fault detection
• Security
• Capacity planning
• Printer supplies (where available)
Business Application Monitoring
We monitor and manage the core systems responsible for business-critical applications from an end-user
experience perspective. Our Business Application Monitoring service includes the management of:
• Availability and performance
• Proactive maintenance
• Fault detection
• Security
• Application server and core services
• Capacity planning
Security & Protection
Inadequate protection exposes businesses to viruses, hackers, and data loss. It takes only one
infected and un-patched machine to bring your entire network down.
Virus Protection & Remediation
Our Virus Protection service provides advanced virus, spyware and malware prevention. Our
Virus Remediation service protects your organization from costly downtime due to virus
outbreaks. Our Utility Service Center:
• Detects new viruses and immediately takes appropriate actions to remedy
• Provides proactive alerts of security threats and recommended actions for protection
• Protects end-user systems by monitoring, auditing, and repairing antivirus software
• Remedies faulty antivirus software through a silent “Jumpstart” package and remote access
• Provides live support of virus/spyware removal and system clean up in the event of a
virus outbreak
Patch Management
Our Patch Management service protects corporate and remote users through a fully automated
or targeted approach. Advantages include:
• Providing critical assessments of vulnerabilities through continuous monitoring and
analysis
• Using the results of the analysis, vulnerabilities are automatically sealed off
• Protecting end-users by automating all patch management functions
Patch Distribution
Our Patch Distribution service protects resources through automated distribution of patches.
The Utility Company services team:
• Distributes software patch packages in an automated or targeted method.
• Monitors distribution status, performs root cause analysis, and develops fixes.
• Provides monthly patch compliance reporting.
Secure Remote Access
Eliminates the need for onsite support by enabling our technicians to remotely and securely access
your servers. Secure remote access greatly reduces the response time to most issues and provides
our technicians with the ability to solve or proactively prevent network issues before they become
business problems.
Online Backup & Storage
The failure to safeguard critical data can be financially devastating to your business. Our Online
Backup service ensures that your corporate and client data is backed up and completely protected,
reducing the costs and downtime inherent in losing critical information.
• All data backed up is protected in vaulted, fully redundant, offsite data storage facilities that
feature mirrored server pairs;
guaranteeing the security of your critical data.
• Data is transmitted using state-of-the-art 128-bit AES encryption - the same secure, reliable
standard that financial institutions use for electronic transactions.
• Advanced data retention policies provide additional data security.
Voice-over-IP Service Monitoring
Today, many businesses have been introduced to the new, feature-rich Voice-over-IP (VoIP) telephone
systems, which require a guaranteed quality of service and stability of your network. Our VoIP
Service Monitoring is designed to provide a view into the operations of on-premise VoIP switches and
infrastructure to provide a first line of defense for these business-critical systems, including:
• Remote monitoring of key points of failure for availability and performance
• Preventative maintenance
• Initial troubleshooting
• Root cause identification
• Liaison with vendor/provider support organizations
No business is going to unplug their legacy phone system to have their new system work like most
networks do, irrespective of the benefits of unified communications. Click here for more information on CO VoIP...
Multi-function Printer Monitoring
For most small and medium businesses, printing, copying and faxing remains a necessary business
function to operate. Today, these functions have morphed into a device called multi-function printers
(MFP) which are connected to your network and should operate in a low-maintenance fashion and
be remotely manageable. Our MFP Monitoring service provides you with the capability to make the
low-maintenance promise a reality through proactive service automation, including:
• Remote monitoring of key points of failure for network availability.
• Consumables monitoring - toner, maintenance kits.
• Meter reading.
• Error codes - initial troubleshooting, network print status.
• Liaison with vendor/provider support organizations.
Comprehensive Security Management
Comprehensive security management is designed to provide advanced protection for your business
data and infrastructure focusing on the big three information security exploitation points – perimeter,
remote access and end-users.
Perimeter Security Management
This service includes a review of your current security infrastructure to understand its
capabilities in regards to network level protection. This protection includes:
-
Network Level Antivirus / Spyware / Malware – identification, isolation and blockage
of threats and exploitations based on specific traffic signatures and communication
destinations.
-
Intrusion Detection/Prevention – the deep packet inspection of traffic for profiling to
detect attacks on the network which can then be dynamically blocked.
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Content Filtering - provides control of internal access to inappropriate, unproductive
and potentially illegal Web content.
-
Secure Remote Access - for users that require access to protected resources from
unprotected networks (Internet).
This service will also provide ongoing recommendations on how to protect assets and data
to an acceptable level for the organization, which may include implementation of specific
features of current assets or the deployment of new assets with the capabilities required.
Internal Network Security Management
In tandem with our Security and Protection service, this service provides you with:
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Advanced Desktop Firewall (ADF) - inbound and outbound protection against network
communication no matter where the user may be located – internal network, WiFi
hotspot, or home network. The configuration of the ADF includes applications,
windows services, communication ports, and exceptions (user allowed or not).
-
Browser Protection / Anti-Phishing – designed to provide advanced protection against
deceptive websites (phishing) where users could be directed to inadvertently provide
confidential business or personal information to the wrong parties. This service also
warns against websites that are notorious for spam, pop-ups and other nefarious
behavior providing a safety rating as follows:
-
Viruses and potentially unwanted programs bundled with downloaded files.
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Spam or a high volume of non-spam emails sent after submitting contact information
in a signup form.
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Excessive popup windows.
-
Attempts by the site to exploit browser vulnerabilities.
-
Deceptive or fraudulent practices employed by a site.
Service Level Reporting
The Utility Company provides a monthly report on the availability and performance of your network.
Besides providing you with a vision of what is really happening today with your network and its everyday
performance, this service level reporting also permits for capacity planning for the future. This
results in you never over-investing in under-utilized technology again!
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