Whether you're the CFO or the IT Manager, Connected Office Enterprise is a "win-win" for your organization!
Finally, a managed IT services program that is a “win-win” for both your CFO and IT manager! With Connected Office (CO) Enterprise, your organization has access to a virtual IT department in an on-demand, pay-as-you-go model. CO Enterprise delivers a standards-based helpdesk, certified network operations center with built-in security, including back-up and disaster recovery…
A Virtual IT Department to support your Enterprise AND your Internal IT department!
The challenge for most IT managers with traditional managed services is lack of control and inability to effectively manage the managed service provider (MSP) or customize the service program. Co-managed IT services provides IT managers all the benefits of the MSP model (proactive, remote, predictable service and fees), but also delivers control and customization capability, including a fixed or usage-based fee structures.
Co-managed IT services allows internal IT departments to extend their capabilities through a partnership approach leveraging the external MSP to augment the key areas of service and support, ranging from end-user helpdesk to information security to vertical business applications to the network operations center. The key element of this type of arrangement is the transparency (and control) afforded through a shared, co-managed service desk system, including ticketing, service metric, security and performance reporting.
The beauty of our Connected Office Enterprise solution is its flexibility. Depending entirely on your organizational needs you can pick and choose exactly which areas of technology you'd like to supplement.
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People, Process and Technology
The challenge for most IT managers is the balancing act between business needs vs. the people, process and technology available to deliver against these requirements. Larger enterprises have adopted industry-standards such as the IT Infrastructure Library (ITIL), to define, align and deliver IT as business services. Most IT departments today, however, have pretty simple marching orders from their CFO
– Better Service, at Less Cost, that’s More Secure.
Co-Managed Services
With co-managed IT services, internal IT and external MSP partner across three key areas:
- People – Gain access to expertise and scale, while moving to a more “customer-centric” approach supporting your end-users. After all, how many internal IT departments enjoy supporting their end-users? A virtual IT department also provides advanced network and security expertise, on demand.
- Process – Why re-invent the wheel, when you can leverage industry best practices and repeatable processes from accredited professionals for quality service, efficiency, information security and regulatory compliance.
- Technology – IT managers need to take their own advice when it comes to IT and security management tools – Embrace the Cloud. In this case, leverage the service desk and remote management tools of your MSP in a co-managed model.
To learn more about The Utility Company's Connected Office services and what they mean to your business, please register to watch the live Connected Office DAILY DEMOS or feel free to contact us directly via email at CO@theutilitycompany.com or by telephone at 1-866-My-Utility (698-8454) ext 7673 or fill out the Connected Office interest form below:
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