Our Connected Office Technology-as-a-Service™ program is designed specifically for small and medium-sized businesses to provide a single-source solution to deliver and proactively manage ALL your technology while reducing spending and increasing utilization. Connected Office empowers businesses to operate, communicate and manage more effectively to increase productivity, performance and ultimately to profit.

We are your single-source provider for the five main areas of technology:

• IT - network, desktops, security, storage
• Business Applications
• Telecommunications
• Copier / Printer
• Website / Internet

Click on any segment to learn more!

The diagram below provides an overview of the various components of Connected Office 3.0.

The NEW WAY for businesses to consume technology!
Connected Office focuses on all aspects of your technology needs and is managed, 24x7, by our Utility Service Center:

1-866-My-Utility Live Helpdesk
The growing complexity of today’s networks, desktops and applications - combined with an increasingly mobile workforce and escalating end-user expectations of always-on, easy-to-use capabilities - have made it extremely challenging for businesses to support their user base and provide ongoing training to ensure maximum productivity. Our 1-866-My-Utility Live Helpdesk ensures your users receive the necessary support and training from basic desktop to more complex network and security requirements.

Network Operations
Many businesses increasingly rely on their network and business-critical applications like email and corporate databases as indispensable “utilities” to function daily. Any interruptions are costly to the business and frustrating for customers and users. Remote network monitoring and management avoids these headaches by proactively notifying you of trends and problems even before they happen.

Desktop / Laptop Operations
According to Gartner®, the average desktop costs a company $4,650 per year to own and operate, which includes the hardware, software, and service costs to manage a personal computer for: patches, software updates, storage and backup, virus protection, asset management, and lost productivity from downtime. Our desktop management services provide a full range of proactive service and support to ensure your users are productive and your data is protected.

Communications
Email, collaboration and scheduling tools have become critical factors to the success of day-to-day operations. Unfortunately, most businesses lack the budget or in-house team to implement and maintain the sophisticated messaging and communications software they require. Our hosted communications services provide businesses this critical toolset at a low monthly fee per user with no infrastructure requirements.

Hardware / Software
We have a full range of hardware and software from industry-leading vendors to meet your entire network, desktop and security requirements. Our utility service package includes hardware and related software either onsite or virtual – it’s your choice. Our unique approach focuses on reducing the complexity and cost of your technology infrastructure.

Business Management
Every business has accounting and customer relationship management (CRM) needs. Critical to your day-to-day operations, our Accounting & Reporting service provides you with a complete sysem for billing, collecting and reporting of all fi nancial data - all for a fraction of traditional costs thanks to our web-based, hosted approach. Similarly, our CRM system allows automation and tracking of all sales activities and all marketing campaigning needs and is fully integrated with our accounting system.

Onsite Service
Interruptions in daily operations are difficult on businesses with limited resources and increasing customer demands. Your local Utility Service Provider (USP) is uniquely qualified to provide scheduled maintenance (MACs - moves, adds, changes) and onsite assistance in those few instances where we cannot solve the situation remotely. In addition, your USP is available as your trusted advisor for more complex business-technology consulting and planning.