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1-866-My-Utility (698-8454) enables cost-effective management of end-user support with our live helpdesk. Whether your employees are centrally-located or remote, 1-866-My-Utility optimizes end-user satisfaction and dramatically increases productivity. You can choose from flexible packages that best fit your business. Each package comes with defined response times and training targeted toward common incident trends. With 1-866-My-Utility, you are guaranteed to receive unprecedented levels of service and support.
1-866-My-Utility Features & Benefits
• Desktop screen sharing – the end-user and the technician both see the same workspace
• Utility U training – how-to help for all Microsoft productivity applications based on incident trends
• Hardware troubleshooting – know why things are happening
• Help just a phone call away – wherever you are: in the office, at home or on the road.
• 95% of issues resolved without requiring escalation - service only from certified technicians
Tailored Solutions for Your Business Need
1-866-My-Utility can be tailored to best meet your organization’s requirements. You can select from
two levels in either 9x5 (8am to 5pm) or 24x7 packages depending on your end-user and business
needs:
Level 1 Desktop Support is our entry-level package for companies who have end-user desktop helpdesk requirements. It includes problem resolution services for technical issues involving the desktop/laptop, operating system, internet connectivity and productivity applications such as Microsoft Office®.
Level 2 Network Support is for companies with complex needs and reliance on technology to operate their business effectively. In addition to the services provided in the Level 1 package, Level 2 Network Support includes problem resolution services for technical issues involving the desktop connection to network and servers and triage support for network, servers, security and mission-critical business applications.
No matter which level of helpdesk you choose, The Utility Company has a solution that will efficiently and cost effectively meet all your support
requirements now and in the future in a pay-as-you-grow model.
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