The Utility Company™ Releases Connected Office™ 2.0 Service Suite
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1-866-My-Utility live help desk provides small and medium businesses technology support for under $1 per end user per day
September 7, 2006, Ottawa, Canada – The Utility Company, the leading supplier of information technology delivered as a utility service to small and medium businesses providing the required hardware, software and service for a monthly fee per user, today announced the release of its Connected Office 2.0 service suite.
Connected Office 2.0 focuses on all aspects of small and medium business (SMB) technology requirements – as simple as desktop and network management to as comprehensive as centralized utility IT services for mission-critical Web and business applications, and includes:
- 1-866-My-Utility help desk
- Network operations
- Desktop/Laptop management
- End-user support
- End-user security
- Network security
- Hardware & software
- Email & collaboration
- Data protection
- Onsite support - Utility Service Provider
- Remote support portal – Utility Service Center
The Connected Office service suite is packaged in three program levels:
- Classic – “a la carte” proactive service offering priced monthly by service element.
- Managed – user-based, fixed fee service and support with “a la carte” hardware and software.
- Utility – user-based, fixed fee for hardware, software and service.
According to Gartner®, the average desktop costs a company $4,650 per year to own and operate, which includes the hardware, software, and service costs to manage a PC for:
- patches
- software updates
- storage and backup
- virus protection
- asset management
- lost productivity from downtime
“Our goal is to change our SMB customers technology investment and utilization experience by moving beyond technology operations to focus on leveraging technology to improve their business productivity in key areas such as sales, marketing and customer service,” said Mark Scott, President of The Utility Company. “Our unique approach to connecting the office results in our customers no longer buying technology ‘in a vacuum’ and never over-investing in under-utilized technology, again.”
Connected Office 2.0 is available in 8x5, 24x5 or 24x7 service plans. The Managed and Utility level services are priced per user as outlined in the Utility Service Level Agreement. Onsite service is provided by the local Utility Service Provider franchise in your area.
“While technology vendors are increasingly evolving their products into services, we also see the need for IT services to become more productized,” concluded Scott. “Our main goal with Connected Office is to provide our customers with a service that is easy to understand and quantify in terms of budgeting and value.”
A service request can be made on the front page of our website at www.theutilitycompany.com or by calling 1-866-My-Utility.
About The Utility Company™
The Utility Company™ the leader in Technology-as-a-Service™, delivers information technology as a utility to small and medium-sized businesses, providing the required hardware, software and service for a monthly fee per user. Our Connected Office™ service suite empowers people to properly leverage technology to operate, communicate and manage their business more effectively to increase productivity, performance and ultimately profit. Our customers are supported by the Utility Service Network delivering on-site service across North America – technology sales and service professionals can review the Beyond Managed Services™ franchise opportunity on our website. Learn how to make technology work for your business today at www.theutilitycompany.com
For more information contact:
Aaron Bradley
Marketing Manager
1-866-My-Utility ext.7675
abradley@theutilitycompany.com
