The Utility Company is a single-source provider of technology, communications and business management solutions for small and medium-sized businesses across North America.  Our Connected Office Technology-as-a-Service program provides a single point of contact for ALL things technology delivering the required hardware, software and service for a monthly fixed fee per user.  Customers are supported by local Utility Service Providers delivering on-site service and business-technology consulting to address the two major problems plaguing businesses today:

How do we do this?
We believe it is important for our customers to have a national single-source provider option rather then dealing with various small point solution providers. With Connected Office 3.0 we have delivered a complete portfolio of services that parallels enterprise consultancies, but that is designed specifically for the SMB market. Most managed service providers today focus on delivering and managing technology ‘plumbing’ – we focus on how technology can improve your business in key areas like sales, marketing, customer service and business management.

The old model for “ALL things technology” is about businesses paying a service provider or technician to put them back where they were yesterday instead of getting them to where they need to be tomorrow. So how do we differ from traditional service providers? In several key ways:

• Single-source provider for “ALL things technology” - This means you have one number to call. No more "blame games" or "runarounds" to determine the source of an issue or who to approach. With The Utility Company on-call, we are your single point of contact and will remediate problems with software vendors, support centers, manufacturers, etc on your behalf. You can throw away your Rolodex!
  
  
• Proactive versus reactive model - This means we use technology traditionally geared towards large enterprises to take care of technology issues BEFORE they can become disruptive issues, often before the customer ever senses a problem.
  
  
• Unparalleled customer service - To date we are receiving rave reviews on our customer service, both from our remote 1-866-My-Utility Live North American Helpdesk AND our local onsite Utility Service Providers.
  
  
• Unique delivery model – remote delivery versus onsite - You may be used to a service provider coming to your premises to perform repairs, updates, patches, installations, etc. With our ability to remotely monitor, maintain and remediate issues we have reduced the need for, and the environmental impact of, on-site support with over 90% of service calls being performed remotely.
  
  
• Responsible & responsive - By putting our customers on our Connected Office services program, we can let them concentrate on operating their businesses while we monitor their technology needs. We are always available, friendly and alert as your trusted single-source technology advisor.
  
  
• Set cost per user per month (fixed fee) - An important differentiator. We've seen in the past that many of our clients received wildly fluctuating IT bills from month- to-month. Moving to the Utility approach, namely paying for what you consume each month, gives our customers reliable information to base their budgets and payrolls on.