|
 |
 |
 |
Beyond Managed Services
Beyond Managed Services (BMS) is a revolutionary partnership opportunity that provides SMB service
organizations, entrepreneurial technology professionals and even EXISTING Resellers with a complete business system, including front and back-office support, to become a single-source provider for ALL things technology for small and medium-sized businesses (SMB) in a monthly fixed fee service model.
If you’ve heard of Managed IT (Information Technology) services, then you know that Managed Service Providers (MSPs) have been providing proactive network, security, desktop, peripheral, IP telephony and systems monitoring and management to enterprises for years - at prices only enterprises could afford! BMS not only enables our partners to offer Managed Services but to go BEYOND Managed Services - to become Utility Service Providers!
Key features of BMS include:
- 1-866-My-Utility help desk – live end-user Level 1 and 2 technical support with Per Minute option.
- Sales – joint calls, sales management, customer events.
- Marketing – programs, collateral, campaigns, PR, Utility Service Provider locator.
- CRM/service desk – centralized customer relationship management/service desk
- Administration – documentation, operations guide, HR assistance.
- Finance – billing, collection, tax, leasing, monthly partner report.
- Service management – policies, procedures, best practices.
- NOC – centralized network operations center, dispatch and management tools.
- Utility Service Center – 24x7 remote monitoring and management.
- Utility U training – franchisee and end-user self-help and Web training.
- The Utility View – monthly newsletter with closed-loop marketing campaign.
- Utility Referral Program – easy-to-use lead generation program with ability to leverage social networking.
- Single-source provider – move beyond technology operations into emerging practice areas like
communications and business management.
How do we deliver to our partners? Find out more...
|
|
|
 |
|
|
