The Utility Company® of Caledon is a leading provider of virtual IT service and support for small and medium-sized businesses

The Utility Company of Caledon (Formerly WCS Solutions) has been providing Technology Solutions to small/medium sized businesses since 1999. Services include Technology Support, Web Development and Design, and Custom Programming. George Wilson, Owner and Operator of WCS Solutions, has been in the Technology field for more than 28 years and has a wide variety of expertise in this industry.

We are proud and excited to be a Utility Service Provider servicing the Brampton and Caledon Area. As a Utility Service Provider we now have the infrastructure to better service our current (and future!) customers by providing a full range of technology solutions to meet their needs.

Single point of contact for “ALL things technology”

This means you have one number to call. No more "blame games" or "runarounds" to determine the source of an issue or who to approach. With The Utility Company on-call, we are your single point of contact and will remediate problems with software vendors, support centers, manufacturers, etc on your behalf. You can throw away your Rolodex!

Proactive versus reactive model

This means we use technology traditionally geared towards large enterprises to take care of technology issues BEFORE they can become disruptive issues, often before you (the customer!) ever senses a problem.

Unparalleled customer service

We have received nothing short of rave reviews on our customer service, both from our remote 1-866-My-Utility Live North American Helpdesk AND our local onsite Utility Service Providers.

Unique delivery model – remote delivery versus onsite

You may be used to a service provider coming to your premises to perform repairs, updates, patches, installations, etc. With our ability to remotely monitor, maintain and remediate issues we have reduced the need for, and the environmental impact of, on-site support with over 95% of service calls being performed remotely.

Responsible & responsive

By putting our customers on our Connected Office services program, we can let them concentrate on operating their businesses while we monitor their technology needs. We are always available, friendly and alert as your MSPAlliance-accredited, professional, technology advisor.

Set cost per user per month (fixed-fee)

An important differentiator. We've seen in the past that many of our clients received wildly fluctuating IT bills from month- to-month. Moving to the Utility approach, namely paying for what you consume each month, gives our customers reliable information to base their budgets and payrolls on.

We are your “Trusted Business IT Advisor”

We want you to utilize your existing technology more effectively to drive profits. Under our program, the less problems you have the more profitable we can all be.

Contact Information:
George Wilson
Email: gwilson@theutilitycompany.com
Tel: (905) 840-7726 x226
Helpdesk: 1-866-My-Utility